We keep our home improvement pricing very simple. Our goal is to be as transparent as possible to avoid any confusion so that you know what to expect. We want all of our customers to take cost confusion out of the equation so that they can focus on getting their small projects and accomplished in their homes.
During our free consultation or over the phone, we are available to discuss your home improvement project and give ideas on expected hours, materials, and pricing to complete the work.
Frequently Asked Questions
Question: Is there a cost for the consultation?
Answer: Many jobs require a site visit to review and determine the scope of work and materials required to create an estimate. There is not a cost for us to come and review your project. Occasionally we will request photos of the space and we can provide an estimate based on the photos as well.
Question: What if I purchase the materials, will there still be a markup on materials?
Answer: No, we only markup materials by 25% if we are asked to source and provide the materials. We encourage our customers to source their own materials for us to show up and install or use. If we source the materials, we often get good pricing through our trade partners that helps offset the material markup.
Question: What if I don't know what materials to use?
Answer: We are available to provide resources for you to source materials and have options for some materials to use that we can source as well. We prefer to purchase materials with vendors that we have used in the past and have had good experiences with their materials and delivery.
Question: When do I pay for the work?
Answer: If we need to source special order materials, we will charge 50% and then order all materials and schedule the job. The final 50% is due upon completion of the work.
Question: Are all projects given a fixed cost estimate?
Answer: Some jobs are not able to be estimated with a fixed cost. An example of this would be if we were asked to replace a floor where there was potential for a rotted subfloor. We would provide an estimate for the work that we knew was required and communicate that additional costs may be required based on whatis found when the work is started.
Question: While the technician is out at my home, can I request them to do extra work?
Answer: Of course! If their schedule is available for them to do more work, you can request them to stay longer to perform any work that is part of our list of services. Please note that not all technicians are necessarily skilled at all service options and may not come prepared with all tools for extra work that was not originally discussed.
Question: What if I am not happy with the work being done?
Answer: In the event that this were to happen, you can ask the technician on site to stop their work and we would want you to call us to discuss so that we can come to a resolution. We take your satisfaction very seriously and would want to understand your concerns so that we can address those concerns. Our technicians are wonderful and we don't anticipate any issues but communication is exteremely important and want to make sure you are comfortable with the completed work.
Question: What happens if the product that I order doesn't work for the space or cannot be installed?
Answer: We understand that this can happen and it is very unfortunate if materials cannot be installed as intended. If we arrive to install materials that you purchased and they are not able to be installed due to not fitting, being broken, etc. we charge for the first hour as a trip charge. Because of this, we recommend opening any packaging and verifying that they will work prior to scheduling us to come and install. While we are there we are happy to help troubleshoot and discuss what may be needed for a return trip to install once the correct product is on site.
Question: What if more than one technician is required for my hourly rate job?
Answer: Many projects requiere a second set of hands. Each project will be estimated accordingly.